Wow, a lot has gone on since my last post! I finished up my Service Excellence rotation back in October. I had many successes while in that rotation. I was able to attend the networking conference that Eric spoke of earlier and I also completed my Green Belt training in Six Sigma.
The main part of my green belt project was re-structuring how the company does our client survey that calculates our net promoter score. I came up with a plan on how to restructure the survey as well as researched different software that would make our survey and calculations cleaner and easier. I am proud to state that management went ahead and chose the survey software I had recommended. My plan for the restructure was also approved and then passed on to Eric to implement and see through as I moved into my leadership rotation as Team Lead of the Account Support Team.
I wanted to give an update as to what has happened in the Leadership program the last few months, but now it is time to get back to work. I will follow up later in the week with my experience thus far in Account Support!
The main part of my green belt project was re-structuring how the company does our client survey that calculates our net promoter score. I came up with a plan on how to restructure the survey as well as researched different software that would make our survey and calculations cleaner and easier. I am proud to state that management went ahead and chose the survey software I had recommended. My plan for the restructure was also approved and then passed on to Eric to implement and see through as I moved into my leadership rotation as Team Lead of the Account Support Team.
I wanted to give an update as to what has happened in the Leadership program the last few months, but now it is time to get back to work. I will follow up later in the week with my experience thus far in Account Support!
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