Holiday Spirit

As Rachel mentioned, Equity Trust has several core values that we adhere to every day in our work. One core value that has been especially important lately is "Welcome Home", which means that Equity Trust is more than a business...we are also a family. We are here for each other in times of need and celebration, and this includes helping those in need in our communities as well.

Over the past several weeks, Equity Trust has been collecting canned food and monetary donations for a Thanksgiving food drive. Our Elyria and Berea offices have been challenging each other to see which office can collect the most food. It's been great to see how everyone here responds to the challenge to help our local communities.

Equity Trust has also started to collect toy donations for a holiday toy drive. Just like the food drive, I expect the competition between the two offices to be fun. Although my office (Berea) seems to have lost the food drive competition, I'm hoping for a better outcome in the toy drive.

Overall, these charity competitions and fundraisers make Equity Trust a fun place to work. We are committed to hard work and success, but we also have an understanding about what's important in the communities where we live. I've enjoyed participating in our charity events and I'd like to become more involved in the future. As a former Peace Corps volunteer, it's inspiring for me to work with people who care about community service and are driven by more than just a paycheck.

We Have Fun at What We Do!

Equity Trust Company has a list of core values which all employees strive to adhere to. One of my favorite core values of the company is “we have fun at what we do”. Spending 40 hours a week at a job could prove to be stressful. However, working in an environment which promotes a fun atmosphere helps to reduce the amount of stress a full time job can usually cause.

A perfect example of “we have fun at what we do” took place last Friday for Halloween. Everyone had the opportunity to dress up if they would like. Individuals and departments won prizes for their costumes. In the Client Service department, we all coordinated our costumes to be hippies. Decorations were put up and many members of our team donned their best “hippie inspired” outfits. When it was all said and done, in the Berea office, the Client Service Team won for best department theme. Our prize was a department lunch. It was definitely a fun day!

As Colin mentioned, we have been working on a call volume project. We have met with our manager as well as supervisors and team leads to determine the best course of action to make sure we are prepared for the ‘busy season’ in client services. It’s been a fun project because nothing like this has been done in the past for the Client Services department. Therefore, we have the opportunity to be creative with our ideas and implement new programs to help the department better handle an increase in call volume.

Recently, I have been spending most of my days taking incoming client calls. We also recently welcomed a new group of CST representatives to our department. I have had the opportunity to work with some of these individuals to assist in their acclimation to their CST roles.

Now it’s back to the phones!