I am now three weeks into my second rotation in the Leadership Training Program! The past three weeks have been both busy and exciting for me! As part of my new rotation I am taking over our survey projects for our Net Promoter Score, which is a metric we use to measure how likely our clients are to refer us. I have been spending a lot of time learning how the survey program works and even took some time at home to read "The Ultimate Question" which talks about net promoter score and why it should be important to businesses.I am now running our NPS program for Equity Trust on my own. As an added project from my past rotation, I helped to implement some of the many changes Aurie had suggested and we are now using them in our surveys. One of those is the new survey software that we just got to conduct our surveys. Another is for our sister company, Sterling Trust Company, where I am currently launching their first weekly survey program today through our new survey software!
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