The last few weeks have been very eventful with many exciting changes occurring. I had the opportunity to attend a Happy Hour at Champps with our Summer Interns and members of our Management team. It was a very exciting opportunity to be able to have a casual meeting with our management team over appetizers and drinks. We discussed things like movies and sports and they were all very curious to learn about us and what our goals for the future are. This was a very unique opportunity that was enjoyable for all involved.
I was informed two weeks ago that I would begin my new rotation in Service Excellence on August 30th. I had the opportunity to meet with my new Manager, Rob Nordman, to discuss possible projects I may be working on and what I can expect on the team. He informed me I would be attending Green Belt Training in Six-Sigma methodologies at Lorain County Community College. I attended an informational breakfast on the training to see what the expectations of the course are. I will be expected to work on a project for the company in order to receive my certification.
With that said, I was informed that my project will be to assist in improving the companies Net Promoter Score and my new start date for Service Excellence will be August 16th. My first day I will meet with Jamie Reed to learn more about the details of this project. I have enjoyed my time in Client Service and feel I have learned a lot. I feel it was a very valuable experience to learn how to communicate with clients and put their needs first. I feel this experience will make me stronger and more successful in my next two rotations. I am very excited for my new opportunity and can't wait for the challenge!
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