Meeting Deadlines

After Rachel’s recent departure from the Client Services Department, I have been focusing heavily on the call volume project to help prepare CST for tax season. Rachel and I had nearly completed the project by the end of November, so I have been working hard to tie up any loose ends associated with it. Earlier today, I sent the final versions of two Excel files with all of the call volume and staffing data requested by the CST Supervisors and Manager. I am confident that our recommendations will be approved and implemented. After three months of analyzing call volume data and staffing models, the work that Rachel and I did will finally pay off!

In addition to the call volume project, Rachel and I have also been delegating our tasks as Equity Trust Company’s Facebook Administrators. We met with the CST Management Team to choose two great Client Service Representatives who can assume the responsibilities of this project. Like Rachel, I will also be moving on to the next rotation of the Leadership Program in the near future, so training two new Facebook Administrators is imperative before I leave the Client Services Department. So far, the transition is going smoothly.

A fun and exciting part of my job over the last three weeks has been interviewing candidates for open positions in CST. After spending time as a job applicant during college internship searches and job searches after graduation, it was interesting to be on the other side of the desk as an interviewer. Rachel and I were recently trained on Equity Trust Company’s Topgrading methodologies, so the recent interviews have been excellent opportunities to learn how Topgrading practices can be applied. Not only were the interviews great learning experiences, but they served as reminders that I work for a growing, successful organization. I hope to learn the results of our hiring process before I move on to the next rotation in the Service Excellence Department.