Equity Trust Company has a list of core values which all employees strive to adhere to. One of my favorite core values of the company is “we have fun at what we do”. Spending 40 hours a week at a job could prove to be stressful. However, working in an environment which promotes a fun atmosphere helps to reduce the amount of stress a full time job can usually cause.
A perfect example of “we have fun at what we do” took place last Friday for Halloween. Everyone had the opportunity to dress up if they would like. Individuals and departments won prizes for their costumes. In the Client Service department, we all coordinated our costumes to be hippies. Decorations were put up and many members of our team donned their best “hippie inspired” outfits. When it was all said and done, in the Berea office, the Client Service Team won for best department theme. Our prize was a department lunch. It was definitely a fun day!
As Colin mentioned, we have been working on a call volume project. We have met with our manager as well as supervisors and team leads to determine the best course of action to make sure we are prepared for the ‘busy season’ in client services. It’s been a fun project because nothing like this has been done in the past for the Client Services department. Therefore, we have the opportunity to be creative with our ideas and implement new programs to help the department better handle an increase in call volume.
Recently, I have been spending most of my days taking incoming client calls. We also recently welcomed a new group of CST representatives to our department. I have had the opportunity to work with some of these individuals to assist in their acclimation to their CST roles.
Now it’s back to the phones!
A perfect example of “we have fun at what we do” took place last Friday for Halloween. Everyone had the opportunity to dress up if they would like. Individuals and departments won prizes for their costumes. In the Client Service department, we all coordinated our costumes to be hippies. Decorations were put up and many members of our team donned their best “hippie inspired” outfits. When it was all said and done, in the Berea office, the Client Service Team won for best department theme. Our prize was a department lunch. It was definitely a fun day!
As Colin mentioned, we have been working on a call volume project. We have met with our manager as well as supervisors and team leads to determine the best course of action to make sure we are prepared for the ‘busy season’ in client services. It’s been a fun project because nothing like this has been done in the past for the Client Services department. Therefore, we have the opportunity to be creative with our ideas and implement new programs to help the department better handle an increase in call volume.
Recently, I have been spending most of my days taking incoming client calls. We also recently welcomed a new group of CST representatives to our department. I have had the opportunity to work with some of these individuals to assist in their acclimation to their CST roles.
Now it’s back to the phones!
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