Now that Rachel and I have introduced ourselves, I'd like to write about some of the most unique components of the Leadership Program. For me, meeting the leaders of Equity Trust during the "Passport Journeys" that Rachel mentioned has provided some valuable learning experiences. So far, I've met one-on-one with Equity Trust's CEO; the Vice President and Director of Client Services and Operations; the Director of IT; the Vice President of Marketing and Sales; and the Director of Equity University.
In these meetings, I've not only learned about what each leader's department does, but what each leader sees as the future role of the department. This company is growing rapidly and moving quickly toward its goals, and each department plays a critical role in allowing Equity Trust to achieve its vision of being the most valued company in our clients' lives. The leaders of the company's various departments are all very focused on driving our initiatives to upgrade technologies in order to enhance clients' experiences and improve our work processes. Through my discussions with these leaders, I've gained some insight on their leadership styles and how they manage people and projects on a daily basis.
In addition to the Passport Journeys, I've also had the opportunity to read several books as I've gone through the first two rotations as a Leadership Trainee. "Good to Great", a book by Jim Collins about the differences between good companies and great companies, was a nice introduction to the Leadership Program because it correlated with our CEO's ideas about how our company can become even better. After Reading "Good to Great", I read "The Nordstrom Way", by Robert Spector and Patrick McCarthy, which was a great way to learn about customer service excellence while starting my rotation in the Client Services Department. Most recently, I read "Topgrading", by Brad and Geoff Smart. This book was very informative because it describes many of the hiring, coaching, and performance evaluation methodologies used by Equity Trust's Human Resources Department. Overall, these books have helped me stay focused on the company's goals as well as my own as I progress towards a leadership position.
There will be a few more Passport Journeys and another book or two to read in my third and fourth rotations of the Leadership Program, but right now I'm focused on projects that need to be completed before the Client Services rotation ends. Rachel and I have been working closely with the Client Services Management Team on an action plan to maintain excellent customer service during tax season, which is an especially busy season for our company. On that note, I'll get back to work.
In these meetings, I've not only learned about what each leader's department does, but what each leader sees as the future role of the department. This company is growing rapidly and moving quickly toward its goals, and each department plays a critical role in allowing Equity Trust to achieve its vision of being the most valued company in our clients' lives. The leaders of the company's various departments are all very focused on driving our initiatives to upgrade technologies in order to enhance clients' experiences and improve our work processes. Through my discussions with these leaders, I've gained some insight on their leadership styles and how they manage people and projects on a daily basis.
In addition to the Passport Journeys, I've also had the opportunity to read several books as I've gone through the first two rotations as a Leadership Trainee. "Good to Great", a book by Jim Collins about the differences between good companies and great companies, was a nice introduction to the Leadership Program because it correlated with our CEO's ideas about how our company can become even better. After Reading "Good to Great", I read "The Nordstrom Way", by Robert Spector and Patrick McCarthy, which was a great way to learn about customer service excellence while starting my rotation in the Client Services Department. Most recently, I read "Topgrading", by Brad and Geoff Smart. This book was very informative because it describes many of the hiring, coaching, and performance evaluation methodologies used by Equity Trust's Human Resources Department. Overall, these books have helped me stay focused on the company's goals as well as my own as I progress towards a leadership position.
There will be a few more Passport Journeys and another book or two to read in my third and fourth rotations of the Leadership Program, but right now I'm focused on projects that need to be completed before the Client Services rotation ends. Rachel and I have been working closely with the Client Services Management Team on an action plan to maintain excellent customer service during tax season, which is an especially busy season for our company. On that note, I'll get back to work.
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